Thank you for choosing wifitotallynetworking. We place great importance on our customer satisfaction and are committed to providing the best possible service. If you are not satisfied with your product or if there is a defect, you can benefit from our return and exchange policy under the following conditions:
- Return Conditions
Return Period: Customers have the right to return products within 14 days from the date of receipt.
Product Condition: The product must be in its original condition, unused, and unopened, with all original accessories and packaging.
Non-Returnable Products: Some products may not be returnable, such as personal use products (e.g., earphones, chargeable products) or products that have been activated or opened.
Defective Products: If products have manufacturing defects or are damaged during shipping, we will bear the return shipping costs.
- Exchange Conditions
Return Period: Customers may exchange products within 14 days from the date of receipt.
Product Condition: The product must be unused and in its original condition, with original packaging and all accessories.
Defective Products: If you received a defective or non-conforming product, you can exchange it at no additional cost.
Lost or Damaged Products During Shipping: We will provide full support to provide a prompt replacement in the event of damage during shipping or if the product is lost.
- How to Submit a Replacement or Refund Request
Contact Us: Please contact our support team via email at support@wifitotallynetworking.com or call +201111554002 to submit a return or replacement request.
Attach Documents: You must send a copy of your invoice or proof of purchase, along with photos of the defective product (if the return is due to defects).
Return or Replacement: Once we have reviewed your request, we will issue instructions for returning the product. The refund will be credited to the same payment method used for purchase.
- Refund
In the event of a qualifying return, the full amount will be refunded to the customer’s account after receiving the product in its original condition.
Processing Time: It may take 5 to 7 business days to process a refund after receiving the product.
- Additional Notes
Shipping and Fees: The customer is responsible for shipping fees for returns or exchanges if the product is not defective or faulty.
Changes to Return Policy: We reserve the right to amend this policy from time to time, and customers will be notified of any changes.
- Contact Information
Address: 8 Nagaty Sarh Street, Nasr City, Cairo, Egypt.
Phone: +201111554002.
Email: sales@wifitotallynetworking.com
We are always here to serve you! Please feel free to contact us for any questions or assistance at any time.